When you feel frustrated, disappointed, or angry, do not type. Ever! Do not send an email or text when you are mad. Writing when you are enraged, is the lowest level of communication. Irate texts and emails do not leave the door open for dialogue and prevent the opportunity to resolve the conflict in a healthy manner. Seething or snarky emails and texts memorialize forever the fact that you lost your cool, which will diminish how you are viewed as a leader.
When you find yourself irate:
- Pause. Do nothing for 24 hours. There is power in the pause, and it is very likely that you will view the situation differently the next day.
- If possible, approach the person face to face. Ask questions and discuss with the intent to listen.
- When an in-person conversation is not possible, then pick up the phone and talk to the person you are angry with.
You will always thank yourself for not typing while angry.
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